Key Skills

Organizational Leadership

• Developed and implemented a new Customer Success strategy for the company, selected and managed a team of professionals with a combined annual renewal portfolio of $7M+.

• Led Customer Success efforts for one of company’s largest clients, including more than 120,000 users who participated in over 1 million hours of learning in the first year of the relationship.

• Served as Sleep Number training department’s point person for enhancements and projects related to the post-launch implementation of Siebel ERP. This involved internal cross-functional consulting with sales, service, IT, product, and promotions teams to develop the best user experience.

• Partnered with Apple Store leadership to identify needs and allocate resources, drive bottom-line goals, and support the development of 120 employees. Scheduled Specialist staff (2,000+ hours weekly) at an Apple Store. Recruited, interviewed, and on-boarded employees.

• Led planning and execution of events such as iPad and iPhone launch days and Black Friday.

• Part of core team at Middlebury-Monterey Language Academy that started up a summer language camp for 610 students in three states.

Training Leadership

• Innovated training at Sleep Number to launch online delivery of sales process videos and national social learning modules leveraging WebEx as a tool to drive key performance indicators.

• Drove integration of the Net Promoter System (NPS) throughout the Sleep Number sales channels, including a culture of individualized, branded communication in response to customer surveys.

• Developed, documented, and delivered a new sales process that was a key part of the launch of the Sleep Number brand.

• Drove expansion of Apple in-store consumer workshop program, including training workshop facilitators and creating custom workshops.

Sales Leadership

• Live on-air sales of $300+ million over 19 years and 200 hours on QVC in the US and UK, HSN, and The Shopping Channel.

• Sleep Number Store Sales Professional of the Year out of 1,200+ retail employees.

• Member of a leadership team that grew sales channel revenue by 80% in one year.

Innovation Leadership

• Delivered training to groups in corporate, school, and experiential education environments.

• Proficient in written and spoken German. Fluency gained as an exchange student and at a specialized college-level immersion program.

Professional Experience

Education

Master of Arts in Education and Human Development – Educational Technology Leadership, The George Washington University, Washington, DC, expected completion June 2020.

Bachelor of Arts in German & Secondary Education, Concordia College, Moorhead, MN.

Studied at the Institute for German Studies, Bemidji, MN.